Privacy Policy

1. Introduction

G R Group of Industries (“GR Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website https://grgroupindia.com (the “Website”), how we use it, whom we share it with, and the choices you have.

This Policy applies to the Website and to any communication you have with us through it, including our contact and enquiry forms and our careers page. It covers the GR Group of Industries and its group companies, including Ramesh Steel Industries, G.R. Sponge and Power Limited, N.R. Sponge Private Limited, Chaman Metallics Limited, G.R. Krishna Ferro Alloys Private Limited, G.R. Integrated Steel Private Limited, and G.R. Minerals and Industries Private Limited (together, the “Group Companies”).

This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, together with the rules made under them (collectively, “Applicable Data Protection Law”).

By using the Website or submitting information to us, you agree to the collection and use of your information as described in this Policy. If you do not agree, please do not use the Website or submit information to us.

2. Information We Collect

2.1 Information you provide to us

We collect information you voluntarily give us when you:

• Submit an enquiry or request a quote through our contact form: your name, email address, phone number, company name, subject, and the content of your message.
• Apply for a job through our careers page or by email: your name, contact details, résumé or CV, educational and employment history, qualifications, and any other information you include in your application.
• Correspond with us by email, telephone, or post.
• Subscribe to updates or communications, where offered.

2.2 Information collected automatically

When you visit the Website, certain information is collected automatically by our web server and third-party services:

• IP address, approximate location derived from it, browser type and version, operating system, device type, and screen resolution.
• Pages visited, referring website, date and time of visit, time spent on pages, and links clicked.
• Cookie identifiers and similar technologies (see Section 7).

2.3 Information from third parties

We may receive information about you from publicly available sources, business partners, recruitment agencies, or professional networking platforms, particularly in connection with business enquiries or job applications.

2.4 Sensitive personal data

We do not intentionally collect sensitive personal data or information (such as financial information, health information, biometric data, or passwords) through the Website. Please do not include such information in enquiry forms or job applications unless we specifically request it for a lawful purpose. Where such information is required for employment or contractual purposes, we will collect it separately with your explicit consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

We will not use your personal information for purposes materially different from those described above without informing you and, where required, obtaining your consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Group Companies, for the purposes described in this Policy, including routing your enquiry or application to the relevant business unit.
• Service providers who help us operate the Website and our business, including web hosting, content delivery, email delivery, IT support, recruitment, and analytics providers. These providers are permitted to use your information only to perform services for us and are bound by confidentiality obligations.
• Professional advisers, including lawyers, auditors, and consultants, where necessary.
• Government authorities, regulators, courts, or law enforcement, where required by law, court order, or legal process, or where we believe disclosure is necessary to protect our rights, property, or safety or those of others.
• A successor entity in connection with any merger, acquisition, restructuring, or sale of assets involving GR Group or a Group Company, subject to the successor honouring this Policy.

5. Third-Party Services on the Website

The Website uses certain third-party services that may collect information directly from your browser:

• Google Maps (embedded map on the contact page) — subject to Google’s Privacy Policy.
• Google reCAPTCHA or similar anti-spam services on our forms — subject to the provider’s privacy policy.
• Cloudinary (image hosting and delivery).
• Web analytics tools, where enabled, to understand how visitors use the Website.

These services operate under their own privacy policies, and we encourage you to review them. We do not control the data these providers collect independently.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. As a guide:

• Enquiry and contact form submissions: up to [24] months from the last contact, unless a business relationship is established.
• Job applications: up to [12] months from the date of application if unsuccessful, so that we may consider you for future roles, unless you ask us to delete it sooner. Successful applicants’ information becomes part of employment records.
• Customer and supplier records: for the duration of the relationship and thereafter as required by applicable law, including the Companies Act, 2013 and tax legislation.
• Technical and log data: typically up to [90] days, unless required longer for security investigation.

When information is no longer required, we delete or anonymise it securely.

7. Cookies and Similar Technologies

The Website uses cookies and similar technologies. Cookies are small text files placed on your device that help the Website function, remember your preferences, and understand how the site is used.

We use:

• Strictly necessary cookies required for the Website to operate, including security and form-submission cookies.
• Functional cookies that remember your preferences.
• Analytics cookies that help us understand visitor behaviour in aggregate.
• Third-party cookies set by embedded services such as Google Maps.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

8. Data Security

We implement reasonable security practices and procedures, appropriate to the nature of the information and our business, to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure server hosting, encryption of data in transit (HTTPS), access controls, and staff confidentiality obligations.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If we become aware of a personal data breach that is likely to affect you, we will notify you and the relevant authorities as required by Applicable Data Protection Law.

9. Your Rights

Subject to Applicable Data Protection Law, you have the right to:

• Access the personal information we hold about you and receive a summary of how it is being processed.
• Correction and updating of inaccurate, incomplete, or outdated information.
• Erasure of your personal information, where it is no longer necessary for the purpose for which it was collected or where you withdraw consent, subject to legal retention requirements.
• Withdraw consent at any time, where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Grievance redressal through our Grievance Officer (see Section 12).
• Nominate another individual to exercise your rights in the event of your death or incapacity, as provided under the Digital Personal Data Protection Act, 2023.

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before acting on your request. We will respond within the timeframe required by Applicable Data Protection Law.

10. Children’s Privacy

The Website is intended for business users and adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. International Transfers

Our operations are based in India. Some of our service providers (such as hosting, content delivery, and analytics providers) may store or process data on servers located outside India. Where this occurs, we take steps to ensure your information receives an appropriate level of protection consistent with Applicable Data Protection Law.

12. Grievance Officer and Contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

Name: [Name of Grievance Officer] Designation: [Designation] Address: G R Group of Industries, Khasra No. 15010/3, Ananta, Labhandih, Krishak Nagar, Raipur, Chhattisgarh – 492012, India Email: [privacy@grgroupindia.com / ho@grgroupindia.com] Phone: +91 771 425 9100 Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

We will acknowledge your grievance and endeavour to resolve it within the timeframe prescribed under Applicable Data Protection Law.

13. Links to Other Websites

The Website may contain links to third-party websites, including those of our Group Companies, business partners, and social media platforms. This Policy does not apply to those websites. We are not responsible for their privacy practices and encourage you to read their policies.

14. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated Policy will be posted on this page with a revised “Last updated” date. Where changes are material, we will provide a more prominent notice. Your continued use of the Website after changes are posted constitutes acceptance of the updated Policy.

15. Governing Law

This Policy is governed by the laws of India. Any disputes arising in connection with this Policy are subject to the exclusive jurisdiction of the courts at Raipur, Chhattisgarh.